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FAQs

Q: Can you print oversized backdrops? How large can you print?
A: Absolutely! We can print up to 10 feet on any backdrop's shortest side and any footage on the other side.

Q: I want to order a particular backdrop but the size I want is not listed?
A: Let us know what size you want, which item number(s) you need them in, how many backdrops you want and we can happily quote you for any large or odd size backdrops upon request. Please also submit to us your full mailing address so we can also provide you with a shipping quote at time of inquiry.

Q: How do I hang my backdrop?
A: The most popular method of hanging backdrops is on a backdrop stand using clamps that allow you to quickly switch out one backdrop for another during shoots. Another option is to have us professionally add a pole pocket on the top of your backdrops. You can purchase our pole pocket on each product page at the same time you are ordering your backdrops. You can purchase stands, clamps and any other type of photography equipment.

Q: Is there a difference between backdrops and floor drops?
A: Not at all! Our drops are printed in your choice. Get creative! Many people use our "backdrops" as floor drops and our "floor drops" as backdrops!

Q: Can you create a custom backdrop for me?
A: Absolutely! Just email us at cs@whosedrop.com with details of what you want and we can happily quote you!

Q: Can I cancel my order?
A: We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by us, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as cancellation fee.

Q: What to do if the item you ordered is somehow damaged?
A: Our Shipping Team will check it very carefully before its delivery. This is why it is very unlikely that your item will be damaged. Nevertheless, if that happens, you must inform our Customer Service immediately through the "Contact Us" Page or sending us a Email to cs@whosedrop.com. We offer exchange or refund within 7 days.

Q: How to know my items has shipped and Track My Order?
A: When we deliver items, you will receive the tracking number via e-mail. Click the "My Account / Order Status" link at the top of right hand side of our site to track your order.

Notice: if you still haven't found your answer after reading this page, please contact us.
Customer service:cs@whosedrop.com