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Returns & Exchanges

Please read our return policy:

We don't accept any return if the our backdrops have not damaged when you get it.
Because of the special nature of background products, we cannot make a second sale.Thanks for your understand.

If we send a wrong backdrop to you or If you got a damaged backdrops due to our mistake,please contact us resend one to you,but you need bear the shipping fee(Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!)

We also can offer store credit and replacement orders.
(You also need to pay the shipping fee)

We can not return or replace your orders because you ordered a wrong backdrop(wrong size,wrong backdrop,or not our mistake)
But we can offer replacement order for you,you need to pay 50% of the replacement fee (the material fee) and shipping costs(15-20 USD)

All returns must be made within 30 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by Whosedrop.com

If our backdrops have any problem,please contact us within 14 days of receipt of your order,if our backdrop have not problem,we can not return because of the special nature of our products.